Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at organicheritage20@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at organicheritage20@gmail.com 

NOTE: We don’t accept returns on any sale or discounted items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. if you receive a broken candle jar please provide with photos and videos as proof of damage.


We do not accept return orders on the basis of any individual not getting enough smell of the candle. Used candles will not be accepted for return. Unfortunately, we cannot accept returns on sale items or gift cards.


We do not offer any exchange services. If you’re not satisfied with the product you can return it and place an order again for a new one.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.


For Cancellations please contact us within 12 hours of placing the orders online. Requests received after dispatch details and tracking code sharing will not be cancelled.